Privacy Policy

Last Updated: October 26, 2023

1. Introduction

Epiphany Travel is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and share your information when you use our website, services, and interact with us. By using our services, you consent to the data practices described in this policy.

2. Information We Collect

We may collect personal information that identifies you or is identifiable to you. This includes, but is not limited to:

  • Contact Information: Name, email address, postal address, phone number.
  • Travel Information: Passport details, visa information, dietary restrictions, health considerations relevant to travel, emergency contact information, travel preferences, and booking history.
  • Payment Information: Credit card details, billing address (processed securely via third-party payment processors). We do not store full credit card numbers on our servers.
  • Website Usage Data: IP address, browser type, operating system, referral URLs, pages viewed, and the dates/times of your visits. This is collected via cookies and similar technologies.
  • Communication Data: Records of your correspondence with us, including emails and chat logs.

3. How We Use Your Information

We use the collected information for various purposes, including:

  • To provide and manage the travel services you request, including booking flights, accommodations, and experiences.
  • To communicate with you about your bookings, inquiries, and to provide customer support.
  • To personalize your travel experience and recommend relevant journeys.
  • To process payments and prevent fraudulent transactions.
  • To improve our website, services, and marketing efforts.
  • To comply with legal obligations and resolve disputes.
  • For internal record keeping and administrative purposes.

4. Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Service Providers: Third-party vendors who perform services on our behalf, such as airlines, hotels, tour operators, payment processors, and IT service providers.
  • Legal and Regulatory Bodies: When required by law or to protect our rights, property, or safety, or that of our customers or others.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

All third parties are contractually obligated to protect your information and use it only for the purposes for which it was provided.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encryption, access controls, and secure data storage. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Your Rights (GDPR & Other Regulations)

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten"): Request the deletion of your personal data under certain circumstances.
  • Right to Restrict Processing: Request that we limit the way we use your data.
  • Right to Data Portability: Request to receive your data in a structured, commonly used, and machine-readable format.
  • Right to Object: Object to our processing of your data in certain situations.

To exercise any of these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings. By continuing to use our website, you consent to our use of cookies as described in our Cookie Policy (link to be developed).

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete such information from our records.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after any such update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Epiphany Travel
17 Regent Terrace, Floor 3
Edinburgh, Scotland, EH7 5BN
UK
Email: [email protected]
Phone: 0131 496 0725